Frequently Asked Questions

How do I care for my Masfaa jewellery?

Keep your jewellery away from water, perfume, sweat, and harsh chemicals. Store it in a dry pouch after every use.

Is Masfaa jewellery daily-wear friendly?

Yes, our jewellery is designed for everyday styling, but proper care will help maintain its shine for longer.

How should I store my jewellery?

Store each piece separately in a soft pouch or box to avoid scratches, tangling, or colour fading.

Do you offer returns or exchanges?

Eligible products can be exchanged within 7 days of delivery, subject to the conditions and exclusions in our Refund & Exchange Policy. Refunds are not offered for change of mind.

How can I track my order?

Once your order is shipped, you will receive tracking details by SMS, WhatsApp, or email.

What if I receive a damaged item?

Please contact info@masfaa.in within 48 hours of delivery. Include your order number, clear photographs of the product, and images of the packaging. See our Refund & Exchange Policy for details.

What are the shipping charges?

Standard domestic shipping costs ₹49 for order values below ₹499 and is free from ₹499, after discounts. Available payment options and any additional charges are shown at checkout. Read our Shipping Policy.